Frequently Asked Questions
Do you ship to my country?
We currently offer FREE worldwide shipping to the following destinations:
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States.
Are there customs or duties?
No. All taxes, duties, and import fees are included at checkout, so you will not be charged anything when your order arrives.
We ship using Delivered Duty Paid (DDP) shipping and are registered for international VAT where required, including IOSS for the EU and VOEC for Norway.
Where will my parcel be shipped from?
All orders are currently shipped from our warehouse in the United Kingdom and dispatched worldwide.
How do I track my order?
To track your order, please click here: Track Order
Orders are typically fulfilled within one business day of being placed. You will receive a tracking email once your order has been shipped, sent to the email address entered at checkout.
Do you accept returns?
Yes. We accept returns worldwide within 30 days of the shipment date.
To be eligible for a return, items must be unworn, with tags attached, and in their original packaging.
Customers are responsible for return shipping costs. All returns must be sent to our warehouse in the United Kingdom.
How do I return an item?
To start a return, please visit our returns page here: Returns
How do I get in touch?
To contact us, please click here or email us at info@g-rise.com
We aim to respond as quickly as possible. Please bear with us during busy periods such as restocks and holidays.
When will my parcel be delivered?
Orders are typically fulfilled within one business day. You will receive a tracking email once your order has been shipped, sent to the email address entered at checkout.
Estimated delivery times are:
• United Kingdom: 2–3 working days
• International orders: 5–10 working days
You can track your order at any time by clicking here.
Please note that delivery times are estimates and may occasionally be affected by factors outside our control, such as customs processing or courier delays.
When will I receive my refund?
Once we have received and inspected your return, we will process your refund within 5 business days.
After the refund has been issued on our end, please allow a few additional working days for the funds to appear in your account, depending on your bank or payment provider.
Refunds will be issued to the original payment method used at checkout.
When is your next restock?
We do not publicly announce restock dates.
To stay informed about the most recent drops and restocks, we recommend following us on TikTok, where updates are usually shared first.
If a product is sold out, you can click “Notify me when available” on the product page. Enter your size, email, and phone number to be notified as soon as the item restocks via text and email.
Please note that many items are final sale, and popular sizes may sell out quickly.
How do I cancel or change my order?
Orders begin processing shortly after they are placed and may already be fulfilled or shipped by the time we receive your request. For this reason, we are often unable to cancel or modify orders once they have been placed.
If you need to cancel or change your order, please email us as soon as possible.
If your order has already been processed, we recommend placing a new order and returning the original item once it arrives.
We recommend carefully reviewing your order details before completing checkout to ensure everything is correct.
Which size should I order?
To view our Size Chart, please click here.
Please note that our sizing may run slightly small, and denim can shrink when washed in high heat. We recommend following the care instructions to maintain the original fit.
If you are between sizes, we recommend sizing up.
Because our jeans are designed to be worn low rise / low waist, we recommend measuring your low waist or high-hip area (around the body where the jeans will naturally sit). This measurement is the most accurate way to determine the correct size for low rise jeans.
If you are still unsure which size to choose, please email us for assistance. When contacting us, please include your high-hip / low-waist measurement, measured around the body where the jeans will sit, rather than only your waist or hip measurement.
Providing your high-hip / low-waist measurement helps us recommend the most accurate size.